Microsoft Hiring Support Engineer

Job number1070451 

Date posted Jun 18, 2021 

Travel 0-25 % 

Profession Services 

Role type Individual Contributor  

Employment type Full-Time

Responsibilities
Your Responsibilities

• Responsible for the customer support experience with Microsoft

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

• Identify cases that require escalation (either technically or strategically)

• Create and maintain incident management requests to product group/engineering group

• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience

• Provide ramp activities, knowledge sharing, technical coaching and mentoring

• Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)

• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

Language Qualification

English Language: fluent in reading, writing and speaking.

Must have – Knowledge and proficiency in one or more of the following System Center applications is a must . Architecture, installation, configuration and troubleshooting

- Proficiency in System Center Virtual Machine Manager (SCVMM)

- System Center Operations Manager (SCOM)

- System Center Service manager (SCSM)

- System Center Orchestrator (SCO)

 

Foundation concepts:

Reasonable/moderate knowledge on

. Knowledge on Microsoft Windows technologies. Concepts on Operating System, Disk, Storage and cluster. Understanding of WMI, COM/DCOM.

· SQL - Basic SQL Server Administration concepts. Exposure on SQL with IIS will be preferred.

. Operating Systems Concepts – Active Directory.

· Networking concepts – DNS, protocols, Devices

· IIS Concepts.

. Basic understanding of all Microsoft technologies