Hiring for ASSOCIATE PRODUCT CONSULTANT
Compensation : CTC 5.5 LPA
Qualification/ Degree : B.Tech (CS/IT/ECE/EEE)/MCA/BA/B.Com/BBA/BCA/B.Sc/IHM/BHM/Mass Comm/Any vocational Course
Eligibility Criteria : 65% throughout with no backlogs
Batch/ Passing Out Year : 2020/21 pass-outs
JOB DESCRIPTION
We have multiple Associate Product Consultant positions for graduates in our Client Services department for Event Management software product. You shall either be a part of a team that supports clients over the phone and email on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them.
Client Services Team
Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology and communications.
Position Duties:
- Support clients over the phone and email by answering their product questions and offering technical assistance
- Offer best practice tips to clients to boost their meeting attendance via Cvent’s marketing engine
- Gather client requirements for future releases of the product
- Create and maintain all product documentation
- Implement and manage the online portion of client events as and when needed
- Gather client requirements and implement them in Cvent’s event management software
- Communicate with the client and review the initial implementation with them and make required changes
- Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
- Document all communication with the client in Cvent’s CRM software
Candidate Requirements:
- Excellent communication skills (verbal and written)
- Graduate/ Under-graduate (0-1 years’ experience) with strong analytical and logical skills
- Experience in US Customer Service is a added advantage
- Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad
- Strong business acumen, ethics and high integrity
- High comfort level in using online software products
- Must be articulate, organized, detail-oriented and can multi-task
- Quick learner, with a positive attitude and ability to work well within a team
Other Benefits
- Reimbursement on WFH Infrastructure
- Covid Insurance coverage for employees
- Paid time Off and Calendar holidays
Compensation :
- B.Tech- 5.5 Lacs CTC with benefits
- BA/B.Com/BBA/BCA/BHM/B.SC. – 4.5 Lacs CTC with benefits
- Training and Service Agreement :
- Service agreement of 2.5 years against a breach clause of 2.8 lacs
- Training Period: 6 months
- Interview Process :
- Interview process would be conducted in 2 days
- 1st day: 4 Tests (English Test, CCAT, Versant Test & Product Test)
- 2nd day: 2 rounds of Interviews
