Digital Content Associate
DESCRIPTION
Responsibilities:
· The primary responsibility of the role is to perform analysis, quality checks on digital content and to identify errors as well as validating errors reported by various systems and customers.
· He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.
· The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
· He/she should be a team player and come up with ideas to improve the editing/QA process.
· The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required.
· The employee will be an individual contributor for this role.
· In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
· He/She should be a team player and come up with improvement ideas to improve the process.
Job ID: 1101660 | ADCI - Tamil Nadu
BASIC QUALIFICATIONS
· High level of skill in written English, including spelling, grammar and punctuation.
· Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes.
· Should be self-motivated and a good team player.
· Good at problem solving, data analysis and troubleshooting issues related to content quality.
· Good interpersonal skills to manage ongoing relationships with software team and inter-operations teams.
· Ability to work seamlessly in MS Excel & MS Word.
PREFERRED QUALIFICATIONS
· Proof reading skill set will be an added advantage.
· Self starter, good team player.
· Strong attention to detail in editing content and deep dive and identify root causes of issues.
· Knowledge of or experience in Publishing industry is a big plus.
· Ability to drive new mechanisms within internal teams.
